Your Role:
We are looking for a Quality Group Leader (Customer Care) to lead customer quality relationships, ensuring timely and effective responses to customer requirements, driving continuous improvement, and ensuring compliance with automotive quality standards. This role will be key in strengthening customer satisfaction, maintaining strong performance metrics, and developing a high-performing Customer Care team.
Our Team:
You will be part of the Quality team at Molex Guadalajara, working closely with Manufacturing, Engineering, Operations, and global customers to ensure compliance with Customer Specific Requirements, the effectiveness of corrective actions, and excellence in supporting strategic customers.
What You Will Do:
- Lead the Customer Care Quality team in daily operations and priority management.
- Develop and maintain strong relationships with strategic automotive customers.
- Coordinate customer audits and ensure successful outcomes.
- Manage and monitor customer scorecards, quality metrics, and improvement plans. Serve as a mentor and coach in problem-solving methodologies and 8D reporting.
- Ensure timely and effective completion of 8D reports while preventing recurring issues.
Drive corrective and preventive actions resulting from customer complaints and warranty issues. - Ensure compliance with Customer Specific Requirements.
- Prepare performance reports and present results to leadership and customers.
- Promote a culture of quality, continuous improvement, Lean Manufacturing, and regulatory compliance.
- Support 5S, EHS, Quality, and Operational Excellence initiatives.
Who You Are (Basic Qualifications):
- Bachelor’s degree in Engineering or a related field.
- 5+ years of experience in Quality within the automotive, medical, or advanced manufacturing industry.
- Direct experience in Customer Quality, Customer Care, or customer-facing quality functions.
- Experience leading technical quality teams.
- Strong knowledge of Quality Core Tools (APQP, PPAP, FMEA, SPC, Control Plans, MSA, and 8D).
- Experience managing customer audits and customer scorecards.
- Advanced English proficiency (C1 or higher).
- Strong communication, leadership, and strategic thinking skills.
What Will Put You Ahead:
- Previous experience as a Customer Quality Leader or Customer Care Leader in the automotive industry.
- Knowledge of IATF 16949 and Automotive Customer Specific Requirements.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience working directly with global customers and leading customer visits.
- Strong ability to influence and collaborate across cross-functional teams.
Who We Are:
As a Koch company, Molex is a globally recognized provider of electronic solutions, enabling innovation in industries ranging from automotive to healthcare. We design and manufacture critical connectivity solutions that improve lives.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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