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Georgia Pacific Gypsum/Building Products is looking for an International Inside Sales Representative who will be responsible for the profitability of geographically assigned international territories. An Inside Sales Representative will process orders for multiple accounts, identify opportunities to position Georgia-Pacific Gypsum as the “preferred supplier”, profitably grow volumes and share, and deliver a best-in-class customer experience. The role has significant exposure to a wide cross section of GP Gypsum capabilities, and will interact extensively with outside sales, transportation, manufacturing, scheduling and 3^rd party vendors.

Our Team

We encourage an entrepreneurial mindset, leading through a bottom-up approach. Our Gypsum team is focused on advancing our vision by creating, enabling, and innovating a transformative inside sales team. Our passion is to offer the best customer experience in our industry. If this sounds like you, let’s talk! Alumni from the Inside Sales organization can be found in a variety of roles across the company. 

Location: Anywhere in the US with the understanding the hours will be 8am to 5pm EST or CST (Monday to Friday) .

What You Will Do

• Provide an exceptional customer experience while supporting Team and GP objectives; act as a trusted single point of contact for international customers.
• Process customer orders into the sales/ERP system in a timely and accurate manner; validate pricing, lead times, incoterms, and any special terms.
• Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation across global time zones.
• Track inventory levels at your assigned facilities and coordinate inventory allocation to ensure stock availability meets international demand.
• Manage customer order files and delivery plans accounting for manufacturing volatility, lead-time changes, and reroutes.
• Coordinate multi-modal transportation (ocean, air, rail, truck/intermodal) and engage carriers, freight forwarders, or brokers to meet customer delivery requirements.
• Prepare, review, and transmit required international shipping documentation (commercial invoices, packing lists, bills of lading, certificates of origin, MSDS, letters of credit, customs forms); escalate compliance questions to Export/Import teams.
• Proactively track shipments and manage delivery exceptions: investigate missed deliveries, arrange re-delivery or split shipments, coordinate claims documentation, and communicate remedies to customers.
• Plan and coordinate jobsite deliveries that require multiple loads: sequence loads, confirm site access/permits, coordinate staging and on-site contacts, and minimize disruptions.
• Manage relationships with customer decision-makers across a defined sales territory; collaborate with field sales to set territory goals and meet objectives.
• Proactively identify opportunities and offer value-based alternatives (routing, packaging, consolidated shipments) to lower delivered cost or improve lead time.
• Respectfully challenge processes and propose innovative improvements; lead or participate in continuous improvement initiatives.
• Understand market drivers, freight trends, and competitors to articulate position and act with a business-owner mentality.
• Communicate clear, timely status updates and escalation plans to internal stakeholders (Sales, Operations, Trade Compliance, Finance).
• Be committed to continuous improvement and maintain a positive, collaborative attitude toward team ideas and feedback.

• Bilingual English/Spanish
• 2 or more years in customer service, supply chain, account management, or inside sales
• Experience, especially order entry, in SAP S/4HANA
• Flexibility to travel up to 10% based on the needs of the business

What Will Put You Ahead 

• International Inside sales/customer service experience
• Freight Forwarding experience
• Experience in commercial roofing
• Manufacturing experience – customer service, sales
• Bachelor's degree or higher 

For this role, we anticipate paying $75,000- $85,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.